A real repair desk — job cards, SLAs and WhatsApp updates.
Log a complaint, raise a job card, approve estimates on WhatsApp, track technician workload, and keep the customer informed to close — with SLA escalation built in.
What it fixes
Repairs live on paper and in memory. Customers chase you for updates, estimates get lost, and a bad service experience quietly kills the repeat sale.
a 9-state workflow from intake to delivered, with full history.
estimate approvals and status updates the customer actually sees.
service tickets escalate just like leads — nothing sits stale.
Repair & Service Desk
Structured job cards
Intake, diagnosis, parts, charges and status transitions are all recorded — not scribbled on a slip.
Estimate approval
Send the estimate on WhatsApp and get a yes before work starts, so there are no billing surprises.
Technician workload
See who’s handling what and where SLAs are at risk.
Ties to the unit
Every job links to the customer and, by IMEI, to the exact device and its warranty.
Service requests share the same SLA-escalation engine as leads, and closing a job triggers a review request.
Related features
Turn your next walk-in into a customer for life.
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