Never “who’s free?” again — route by brand, hold everyone to an SLA.
Each lead is assigned to the right salesperson by brand and category, deterministically and auditably, with an SLA timer that escalates to the manager and then the owner if it isn’t answered.
What it fixes
Leads get handed out by whoever is standing around, or lost in personal WhatsApp chats. Nobody is accountable, and the owner can’t see why a customer was dropped.
routing — the Samsung expert gets Samsung buyers, not a round-robin.
timer on every lead, escalating manager → owner on breach.
every assignment records exactly why it routed there.
Salesperson Routing & SLA
Deterministic assignment
A brand→person matrix decides the owner of each lead — never random, never “whoever asks first”, and always explainable.
SLA that actually escalates
If a lead isn’t accepted in time it climbs to the manager and then the owner, so nothing sits cold.
Follow-up engine
Built-in follow-up tasks (“call back on the 7th”) so a slow-burn buyer is never forgotten.
A reason to love it
Salespeople see their own leads, response times and outcomes — the app helps them earn, it isn’t surveillance.
Assignments notify the salesperson, the customer and the owner over WhatsApp automatically, and feed the owner dashboard’s per-person conversion.
Related features
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