Refund & Cancellation Policy
Last updated 1 September 2026
We want NinetyLoop to earn its keep. This policy explains trials, cancellations and refunds.
1. Free trial
New shops can try NinetyLoop free for the trial period stated at sign-up, with no credit card required. You are not charged unless you choose a paid plan.
2. Cancellation
You can cancel anytime from your account or by contacting us. Cancellation stops future renewals; your plan remains active until the end of the current paid period.
3. Refunds
Monthly plans are not pro-rated after a period begins. For annual plans, contact us within 7 days of a charge and we will review a pro-rated refund for the unused portion. Pass-through messaging costs already incurred are non-refundable.
4. Data on exit
Before or after cancellation you can export your entire database as Excel/CSV. After a grace period following cancellation, your data is deleted per our retention schedule.
5. How to reach us
Email billing@ninetyloop.app or call +91 80000 90090, Mon–Sat, 10am–7pm IST.
Questions about this document? Email privacy@ninetyloop.app or call +91 80000 90090.